Terms & Conditions

In using this website, you are deemed to have read and agreed to the following terms & conditions:

In this terms and conditions document as well as in our privacy policy and our disclaimer, the following terminology applies: “customer”, “client”, “you” and “yours” refer to you, the person accessing our website and accepting the terms. “The company”, “ourselves”, “we” and “us” refers to Deutschable (Stephan Brenner, Inhaber) or "Deutschable" for short, natural person owning the Deutschable brand and its products. “Party”, “parties” and “us” refers to both the customer and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the customer in the most appropriate manner. Any use of the above terminolgy or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Refund Policy

These are the terms concerning refunds for our customers:

  • In the event that you are not happy with a product you purchase from Deutschable, you are protected by a 30 day money back guarantee.
  • If you ask for a refund beyond 30 days after the initial purchase date of the product then you will not be granted a refund and there are no exceptions to this rule.
  • To prevent abuse, by asking for a refund you agree that your current access to the product will be terminated immediately and repeat or future purchases (even using a different email or payment method) from Deutschable.com, especially of the same product, may be refused or terminated without notice.
  • Refunds are made via Stripe/ThriveCart/Paypal and will processed within 3 business days of the refund notice.

Privacy Statement

We are committed to protecting your privacy. Any information collected from individual customers is processed exclusively on a need-to-know basis. Please see our full privacy policy on all details concerning your privacy, while using our website.

Confidentiality

Any information concerning the customer and the respective customer records are regarded as confidential and will therefore not be divulged to any third party, unless we are legally required to do so by the appropriate authorities. Customer data is passed on only to services required to maintain our business, such as payment processors (Stripe, ThriveCart, others). These third party services guarantee the privacy of your data in their own terms. Customers have the right to request sight of and copies of any and all customer records we keep, on the provisio that we are given reasonable notice of such a request. We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any mails sent by Deutschable will only be in connection with the provision of agreed services and products.

Payment

Payments are processed through third-party payment providers like Stripe and ThriveCart, to insure the best possible customer experience and ensure the customer’s privacy. Site a instructions are sent by email, after the payment is received. Please take care to spell your email address correctly when making the purchase and please be sure to check your spam folder in case you don't receive an email after payment. Additional charges, late fees, chargeback fees and other fees are determined by our payment providers.

Discount Policy

On occasion, Deutschable may offer purchase incentives in the form of subscription discount codes. Discount codes are only valid for the period indicated. Unless otherwise noted, discount codes lose their validity on the last day of the calendar year. 

Cancellation and Refund Policy

Any subscription services maybe be cancelled by the customer at any time. Customers can cancel their subscriptions through the payment provider, in their user account on Deutschable or by contacting us via email or our contact form. A minimum of 24 hours notice of cancellation is required. All our products come with a 30 day refund guarantee. Customers can request a refund by sending an email or using the contact form. Refunds are only granted within 30 days of the original payment. Refund requests that reach us outside of 30 days or refund requests for subsequent billings of a subscription (all payments after the first payment) will not be granted. Both the customers and ourselves have the right to terminate/cancel for any reason.

To prevent abuse and protect the security integrity of user accounts and user data, if a particular user logs into the site with an average of 20 times or higher per day over the course of at least 5 days, the account may be suspended until the issue has been resolved.

Exclusions and Limitations

The information on this site is provided “as is”. To the fullest extent permitted by law, the company excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the company’s literature. The company excludes all liability for damages arising out of or in connection with your use of this website. Please see the privacy policy and disclaimer for full details. For licensing terms, see the corresponding section in the disclaimer.

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